Wonderful beach, wonderful service, with attentive staff always checking in on you by the pools and a 24-hour reception to assist with any needs so you can fully enjoy your exploration of the area.

Nothing

The hotel facilities were impressive and had plenty of

amenities for the kids to enjoy. I appreciated the cleanliness of the place, but the dining options didn't quite meet our expectations. We struggled to find variety in the food, which was a letdown during our four-night stay.

Everything was loud, but staff were wonderful.

The elegant décor and spacious lounging areas made it easy for us seniors to move around and enjoy the beautiful ambiance. The staff was incredibly accommodating, ensuring we felt comfortable throughout our stay.

More shaded seating options by the pool would help.

The Deluxe Ocean View Double Beds room was decent but nothing too crazy. It had a great view which was a nice perk. The beds were comfy, perfect for catching some good sleep. The bathroom was a bit basic though, could use some upgrades. Overall, it felt good but not super luxurious. It served its purpose for the trip.

Unforgettable Family Escape with Amazing Service!

We spent 4 nights in a Deluxe Ocean View Double Beds room, which provided stunning views! The pool staff, especially Captain Juan, ensured our kids had the best time with daily activities. Don't miss the incredible massages at the Rock Spa. they were heavenly! Book early for the Brazilian restaurant—a must-try!

Had an awesome time with friends! The Kids Club was a hit, keeping the kids engaged while we relaxed by the pool. The Sound of Your Stay® program was also a great way to enjoy music together, making our experience unique.

We had issues with room noise. Our ocean view room was directly above the live music, making it hard to sleep.

Family Fun and Great Service!

We had an amazing stay at this all-inclusive resort, where the activities kept our family entertained from morning to night. The staff were incredibly engaging, with special shout-outs to the entertainment team and the poolside servers who made the whole experience more enjoyable. The dining options were fun, especially the beachside hamburger shack, though some restaurants could use a little more variety. One thing to note is that it would be great to have more shaded areas by the pool for a comfortable lounging experience.

the hard rock hotel has amazing facilities! the pools are big and great for families. the gym is really clean, and i loved the rock spa's relaxing treatments. dining at the brazilian restaurant was a highlight, with delicious food that i couldn't get enough of!

would recommend

great base for weekend strolls and local attractions

staying here was fantastic because we were just a short walk from the beautiful Marina Nuevo Vallarta and the picturesque Paseo de los Cocoteros, making city explorations a breeze.

The cheese rolls at the Mexican restaurant were a total knockout—just ooey-gooey goodness. Plus, the amazing views from the ocean view room and the friendly staff were just the cherry on top! And don’t sleep on the pool vibes. they really made our stay fun!

On the flip side, the facilities felt dated, and those tiny rooms left a lot to be desired.

Everything great, but noise issues

We had such a fun time enjoying the beachfront views and relaxing at the pool with great live music. The spa treatments and beach access made for a perfect way to unwind after a long day of activities. The room was a tad small, but it didn’t bother us much since we spent most of our time exploring and soaking up the sun! 🌞

Great pools and super friendly staff. noisy room was a hassle though.